Terms & Conditions
1. Introduction
OutboundHero LLC ("we," "us," or "our") operates a marketing agency based in Spokane, Washington. These Terms of Use explain our service commitments, policies, and security practices for clients engaging in our outbound lead generation services.
2. Description of Services
OutboundHero LLC specializes in outbound lead generation through email marketing and appointment setting, connecting clients with interested prospects. Our services do not include physical products; we solely provide qualified meeting arrangements for clients.
3. Currency
All transactions are processed in United States Dollars (USD).
4. Contact Information
For any inquiries, questions, or support, please contact us at:
Email: spencer@outboundhero.co
Mailing Address: 522 W Riverside Ave, Suite N, Spokane, WA 99201
5. Fulfillment Policies
Refund PolicyRefunds are issued if our custom service guarantee is not met. Refund requests will be processed within five (5) business days from the date of request.
Shipping & Delivery PolicyOur services are digital and do not involve physical goods; therefore, no shipping or delivery terms apply.
Return & Cancellation PolicyOur services do not include subscription models. Clients pay an initial setup fee and may purchase additional meeting units. No additional return or cancellation conditions apply beyond the custom service guarantee.
6. Legal & Export Restrictions
Our services are not subject to legal, geographic, or export restrictions.
7. Privacy Policy
To understand how we collect, use, and protect your data, please review our Privacy Policy.
8. Business Address
Our business address is:
OutboundHero LLC522 W Riverside Ave, Suite NSpokane, WA 99201
9. Security
We are committed to the security of our customer’s data and comply with PCI standards, ensuring that payment information is handled safely through secure HTTPS connections.
10. Accepted Payment Methods
We accept ACH payments & major credit cards, including Visa, Mastercard, American Express, and Discover.
11. SMS Notifications to Clients
OutboundHero LLC uses SMS notifications strictly for operational purposes related to service delivery. We utilize Twilio’s messaging infrastructure to send SMS alerts only to active B2B clients who have explicitly opted in to receive lead delivery notifications.
These SMS messages are not used for marketing. They serve the sole purpose of notifying current clients when a new qualified lead has been delivered to them via email, as part of our outbound fulfillment process. This ensures clients do not miss high-intent leads, which may impact performance.
Clients opt in to receive SMS notifications during onboarding via a signed service agreement or written confirmation, and their contact information is securely stored. Each notification is triggered only when a new lead enters that specific client’s Airtable view—indicating that a lead has submitted interest in services and is located within the client’s designated service area.
All recipients are existing clients who have:
Signed up for lead generation services;
Provided a phone number for alerts;
Explicitly requested or confirmed SMS alerts.
No SMS messages are sent to leads or prospects. Only confirmed clients receive SMS delivery updates relevant to their own accounts.
